FAQs
Thank you for landing on ✧˖° coffeecloud ✧˖° ヽ(・∀・)ﾉ
Feel free to reach out if there are any questions or concerns not addressed below. Thank you ♡
☆ What locations are you shipping to?
Currently I'm only shipping to the U.S. and Canada. I plan on expanding shipping to other locations in the future — stay tuned!
☆ Why hasn’t my order shipped?
Orders are planned to be shipped between 3 - 5 business days (excluding weekends). You will be contacted via email if there is a hold up in the process.
For orders with totes: because they are made to order, shipping time is expected anywhere between 5 - 10 business days.
☆ What shipping options are there?
***FLAT RATE SHIPPING ON ALL ORDERS. THEY ARE SENT WITH TRACKING NUMBERS***
For DOMESTIC
Tracked: First-Class Package: $5
For INTERNATIONAL
Tracked: First-Class Mail Intl Package: $15
***CUSTOMS AND IMPORT TAXES*** Coffeecloud is not responsible for delays due to customs. Buyers are responsible for any customs duties or import taxes that may apply.
SHIPPING & DELIVERY
☆ How long does shipping take?
***Please note: The COVID-19 pandemic and other external factors out of my control may impact shipping and delivery times. I will do my best to have your goodies processed in a timely matter. Thank you for your patience and understanding.♡***
Actual delivery time may depend on different variables: location, shipping method, current postal situation, etc.
For DOMESTIC: Expect anywhere between 3 - 12 business days.
For INTERNATIONAL: Expect anywhere between 2 - 5 weeks.
For orders that qualify for tracked shipping, you will receive a confirmation email with your tracking number once your shipping label has been printed.
☆ How do I track my order?
For orders that qualify for tracked shipping, once your order has been shipped, you will receive the tracking information via email; please allow at least 48 hours for the USPS tracking link to update.
☆ Where is my order? It says delivered but I have not received it.
Please be aware and mindful that once your order has been shipped, it is no longer coffeecloud’s responsibility; it is in the hands of the USPS. I am not liable for lost or damaged packages once dropped off at the post office — reach out to your local USPS for concerns about your mail.
☆ How are the stickers made?
Each sticker design is digitally illustrated by me. From there, the design is printed by either two methods: sent to a manufacturer or printed in-home by me. Disclaimer: there may be slight variations or imperfections from both printing methods. I try to sort out the defected ones, but please contact me if you receive a questionable product.
☆ How can I adjust my shipping address if I made an error?
Please reach out as soon as possible! I will try my best to make the adjustment. If the order has been shipped (i.e. you've received a shipping notification/tracking link sent via email), unfortunately it may be already too late and out of my control.
GENERAL
☆ What is your refund policy?
All products sold are final sale — they are non-exchangeable and non-returnable.
☆ Do you accept commissions?
Thank you for your interest! Unfortunately I am not taking on commissions at this time.
☆ When will my tote bag order ship?
Each tote bag is made to order, so please allow for up to a week production time. Totes will then be shipped out 3-5 business days. I appreciate the patience and kindness ♡
☆ Will there be restocks?
Restocks will vary depending on demand and interest.
☆ What are pre-order items?
Pre-order items are items that are not in stock and will be shipped out once available. Please refer to the item description for specific details and shipping times.